FAQ
Galbert Paris supports you at every stage of your experience. Find here the answers to frequently asked questions about our creations, our production times, international delivery, the care of our exceptional leathers, and returns.
Every detail is designed to offer you a seamless, refined experience that lives up to the standards of Parisian luxury. If your question isn't answered here, our customer service team is available to provide personalized assistance.
Explore our FAQ to learn everything about the Galbert universe and enjoy excellent service, true to our signature.
Where are Galbert Paris creations made?
In Paris, by hand, in Théo Galbert's atelier. Every creation is checked, numbered and signed, and comes with a certificate of authenticity.
How long does it take to make my order?
Nothing is pulled from a shelf: production begins the day your order is confirmed. Allow about 10 business days for a catalog creation, and 3 to 8 weeks for a bespoke commission, depending on the complexity of the pattern and the leather selected.
Which countries do you ship to?
The United States, Canada, the United Kingdom, Australia, the United Arab Emirates, the 27 countries of the European Union and the French overseas departments (Guadeloupe, Martinique, French Guiana, Réunion and Mayotte), with UPS OneExpress or DHL Express, your choice at checkout. All orders ship from Paris, France.
How much does delivery cost, and how long does it take?
Standard delivery is free, with no minimum purchase. Express delivery is free on orders over $1,000. Once your creation is finished, delivery takes 5 to 9 business days on average, depending on the country. Every parcel ships with real-time tracking and full insurance.
Are there taxes or customs duties?
Within the European Union, no customs duties apply. For deliveries outside the European Union, customs duties and import taxes are included in the price shown, and nothing is due on delivery. For the French overseas departments, dock dues (octroi de mer) and local VAT are payable by the recipient on delivery.
Can I return or exchange a creation?
Yes, within 14 days of receipt. The creation must be unworn, in its original condition, with its complete packaging. Write to contact@galbertparis.com with your order number and you will receive return instructions. Return shipping is at your expense. Once your return is received and inspected, the refund is issued to your original payment method within 10 business days. Gift cards, final sale items and bespoke commissions made to your measurements cannot be returned.
How do I choose my size?
Our garments follow standard sizes, detailed in the size guide. We recommend choosing one size up for a more comfortable fit.
How do I care for exotic leather?
Cleaning crocodile, python, ostrich or pirarucu is reserved for a leather specialist. Do not wash, iron or dry clean it, and never use household products. All our advice is on the Care Tips page.
Are my creations under warranty?
Every creation is warranted against defects in materials and workmanship. The warranty does not cover normal wear, accidental damage, or damage caused by improper care.
How can I contact you?
By email at contact@galbertparis.com, with a reply within one business day, or by phone and WhatsApp at +33 7 68 36 06 90, Monday to Saturday, 9 am to 8 pm, Paris time. Our Paris boutique, 25 Rue Marbeuf, 75008 Paris, receives you by appointment, Monday to Saturday, 9 am to 8 pm. For the most demanding commissions, Théo Galbert receives you himself.