Refund Policy
Your satisfaction is our priority. That's why we offer a 14-day return and exchange policy . If, for any reason, you or your child are not completely satisfied with your purchase, you have 14 days from the date of receipt to contact us.
Return Conditions
To be eligible for a return, we simply ask that the item be returned to us clean and in good condition, even if it has been lightly used . Original packaging is appreciated but not required. Proof of purchase will be required to process your request.
How to make a return (at your own expense)
-
Contact us: To begin the process, simply send an email to
contact@galbertparis.comwith your order number. -
Prepare your shipment: Once your request is accepted, you will receive instructions on how to return your package. Return shipping costs are the responsibility of the customer. No restocking fees will be applied.
-
Send the package: Returns must be sent by mail to the address provided via our support.
Items returned without prior request will not be accepted.
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the problem and find a solution quickly.
Exchanges
We accept exchanges . If you wish to exchange your item for another product, please contact us at
We will be happy to arrange the exchange for you within the same 60-day period as for returns.
Refunds
Once your return is received and inspected, we will notify you of the approval of your refund. If approved, the refund will be processed to your original payment method within [number] days.
10 business days Please note that processing the refund by your bank may then take a few additional days.
If more than 15 working days have passed since we approved your return, please do not hesitate to contact us at contact@galbertparis.com .
Exceptions
Please note that some items are not eligible for return, including gift cards and final sale items. If you have any questions about a specific item, please don't hesitate to contact us.