Refund Policy
Last updated: October 13, 2026
Your satisfaction is our priority. That is why we offer a 14-day return and exchange policy. If, for any reason, you are not completely satisfied with your purchase, you have 14 days from the date you receive your order to contact us.
Return Conditions
To be eligible for a return or exchange, the creation must be returned unworn, in its original condition, with its complete packaging. Proof of purchase will be required to process your request.
How to Make a Return
Contact us: to begin the process, simply send an email to contact@galbertparis.com with your order number.
Prepare your shipment: once your request is accepted, you will receive instructions on how to return your package. No restocking fees will be applied.
Send the package: all returns, from every country, are sent to Galbert Paris, 25 Rue Marbeuf, 75008 Paris, France.
Items returned without prior request will not be accepted.
Return Costs
Return shipping costs are the responsibility of the customer. For returns sent from outside the European Union, including the United States, Canada, the United Kingdom, Australia and the United Arab Emirates, the return is an international shipment to France: the shipping costs and any customs formalities or fees charged on the return shipment are the responsibility of the customer. We recommend a tracked and insured service.
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the problem and find a solution quickly.
Exchanges
We accept exchanges. If you wish to exchange your item for another product, please contact us at contact@galbertparis.com. We will be happy to arrange the exchange for you within the same 14-day period as for returns.
Refunds
Once your return is received and inspected, we will notify you of the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing the refund by your bank may then take a few additional days.
If more than 15 business days have passed since we approved your return, please do not hesitate to contact us at contact@galbertparis.com.
Exceptions
Some items are not eligible for return, including gift cards, final sale items, and bespoke commissions made to your measurements. If you have any questions about a specific item, please do not hesitate to contact us.